Residential FAQs

What happens after the contract ends?

When there are 60/30 days remaining on your initial contract you will receive a renewal agreement electronically with updated terms. You must accept or decline the renewal.

What are the main benefits of the Ultimate Power Plan™?

There are many benefits of our Ultimate Power Plan™. Gone are the one-size-fits-all energy bills that are unpredictable, making it near impossible to budget for your monthly utility expenses. We put the power in your hands to pay a single fixed monthly price for the supply portion of your bill - with no hidden costs, ever. You will know what you are paying for supply each and every month of the agreement before you sign anything. And built into all of our energy packages are sustainability and renewable sources. Since your Ultimate Power Plan™ is customized to your energy use, we have built in an incentive for energy conservation: if you use less energy than is included in your monthly plan, we will give you credit when it’s time to renew your plan. Learn more about Ultimate Power Plan™ »

You say I get “unlimited energy” – is that true?

Yes! Your dedicated Astral Energy Expert will set you up with a fixed-price plan that covers you for all the power you need, you will see a breakdown of what you will pay each and every month of the agreement.

Who is Astral Energy?

For nearly a decade, we’ve been supplying innovative, custom-designed, alternative energy solutions for our clients’ natural gas, electricity and renewable energy needs. Thanks to deregulation, you get to choose your energy supplier, and we take that responsibility to heart. We are focused on providing you with excellent service, best case plans and pricing, and opportunities to support sustainability and positive energy use and habits while providing Energy assurance® and Energy risk management®. Learn more about us »

What’s the difference between Astral Energy and my utility company?

While utility companies distribute energy, we’re on the supply end of the energy chain, thanks to deregulation. This gives us the ability to devise custom, fixed-rate power plans so you can better manage and control your energy costs. We work with more than 30 utility companies across six states to best meet your natural gas, electricity and renewable energy needs. Find out more about deregulation »

What areas does Astral Energy serve?

We’re a leading independent supplier of energy serving both residential and business customers in six states: New York, New Jersey, Massachusetts, Pennsylvania, Ohio and Maryland.

Does it cost money to switch to using Astral as my energy supplier?

No. And not only does it not cost you money, our fixed-price plan will help you save money, time and resources.

Will I get two bills when I start working with Astral Energy?

No - you will continue to get one consolidated bill from your local utility company.

Who do I call if my power goes out?

You will still contact your local utility just as you always have.

Why should I switch to Astral Energy?

If you live in New York, New Jersey, Massachusetts, Pennsylvania, Ohio and Maryland, you have an incredible opportunity to choose your electricity and natural gas supplier. We empower you to take control of your power and your costs, keeping your expenditures steady in an otherwise volatile marketplace. And we work with you in a very personalized, transparent way: there are no hidden fees, switching fees, contract initiation fees or price fluctuations. We’re here for you with a direct line to your dedicated account representative, for excellent and immediate customer service.

How do I get a quote from Astral Energy?

See What Our Customers Are Saying:

“I have had great success with Astral Energy. They gave me a great introductory rate and are keeping that rate with the next contract. They have very tentative service and are extremely helpful. I am hoping to be a very long-term customer. I would recommend to a family member or friend.” – P.S.